When i will get a feedback regarding my requests on Reference # 200902-012379 & # 200904-014255?

Mah88 Member Posts: 2
I've opened a request on the following Reference # 200902-012379, and since i didn't get any feedback i have send another request with Reference # 200904-014255, no its a week without any response or feedback !!! , i need someone to reply me and feedback me about my request.