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Appen says payoneer account inactive due to missing or additional information

anishjain12
anishjain12 Member Posts: 3 ✭
in Ask The Community
I updated the required proof today for verification today itself but appen sends me an email saying the following
"Payoneer has marked it inactive due to missing or additional information needed from you.You must contact Payoneer directly to determine what additional information they need from you to get your account active. "

I tried to call customer support but for some reason they wont take my call for my customer Id
Im ready to present whatever proof is required,I just want this fixed asap

Comments

  • Valentino_Payoneer
    Valentino_Payoneer Member, Administrator, Moderator Posts: 172 ✭✭✭✭✭✭

    With this issue we kindly advise you to contact Customer Care. Please click here to message Customer Care. Feel free to reach out to us via Twitter or Facebook.

  • anishjain12
    anishjain12 Member Posts: 3 ✭
    @Valentino_Payoneer thank you for replying I tried to call customer care (atleast the indian numbers) and when I enter my customer ID it says they cant provide support to my customer ID, tried emailing and I get automated emails, tried DM'ing on twitter but I cant DM until they follow me (I even tried to tweet to them and still no reply )
  • anishjain12
    anishjain12 Member Posts: 3 ✭
    Wierdly twitter team replied to me after i posted this message
    Still no fix but something atleast

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