Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.
Payment Requests Timing Out?

Riyad95
Member Posts: 5 ✭
Here's my issue:
I have 2 payment requests from 2 separate clients that are just in limbo. They stay "Processing" for 9 days then just declined due to no one from Payoneer's Payment Dep. collecting the payments?
I've also contacted live chat 4 days in (out of 9) and they "Escalated" the 2 requests and told me to "expect a reply within 24 hours". Still nothing happened and the payment got declined for inactivity.
For reference:
216792120
216777143
After they got declined I went on the live chat, again, and asked if there is anything wrong with my payments or what the issue is and apparently everything checks out, nothing to do on my end or my clients' and the issue was just that Payoneer didn't collect the payment for some reason and to simply send another payment request to my clients.
So I did just that, we're almost 3 days in now and nothing yet, still "Processing"... what boggles me is that I have other payment requests done after these 2 (done today) and these took 5 mins to get processed (some of these were from a client that has his payment "processing" for 3 days on the requests mentioned earlier)
So it seems future payments are ok? o.O
I'm not sure how I can"Escalate" this any further? Like if they need any verification or anything I'd be happy to provide, but apparently I can't do anything on my end?
If anyone faced a similar issue please tell me about your experience.
New Transaction IDs:
218334080
218630122
All I'm asking is that I get the payment I don't mind waiting a bit, but decline it and telling me to request it again from the clients is not nice and seems unreliable if it happens more than once. I can't keep telling my clients "hey it happened again, haha, pls pay again and let's pray together this time".
Thanks.
I have 2 payment requests from 2 separate clients that are just in limbo. They stay "Processing" for 9 days then just declined due to no one from Payoneer's Payment Dep. collecting the payments?
I've also contacted live chat 4 days in (out of 9) and they "Escalated" the 2 requests and told me to "expect a reply within 24 hours". Still nothing happened and the payment got declined for inactivity.
For reference:
216792120
216777143
After they got declined I went on the live chat, again, and asked if there is anything wrong with my payments or what the issue is and apparently everything checks out, nothing to do on my end or my clients' and the issue was just that Payoneer didn't collect the payment for some reason and to simply send another payment request to my clients.
So I did just that, we're almost 3 days in now and nothing yet, still "Processing"... what boggles me is that I have other payment requests done after these 2 (done today) and these took 5 mins to get processed (some of these were from a client that has his payment "processing" for 3 days on the requests mentioned earlier)
So it seems future payments are ok? o.O
I'm not sure how I can"Escalate" this any further? Like if they need any verification or anything I'd be happy to provide, but apparently I can't do anything on my end?
If anyone faced a similar issue please tell me about your experience.
New Transaction IDs:
218334080
218630122
All I'm asking is that I get the payment I don't mind waiting a bit, but decline it and telling me to request it again from the clients is not nice and seems unreliable if it happens more than once. I can't keep telling my clients "hey it happened again, haha, pls pay again and let's pray together this time".
Thanks.
0
Comments
-
No one faced a similar issue?0
-
Can I get a reply from anyone at payoneer already?0
-
Still waiting.. the transactions are still pending. I'm hoping these won't be declined due to no one collecting them on payoneer's side.0
-
Thanks to Wesley and Nica, this is solved.
Thank you both for the great support.0 -
> @Riyad95 said:
> Thanks to Wesley and Nica, this is solved.
> Thank you both for the great support.
Please how was this resolved?0

Categories
- All Categories
- 2.6K Getting Started
- 27 Read Before Posting
- 2.5K Meet and Greet
- 16.4K Official Support Community
- 18 News and Announcements
- 2K Popular Questions and Tips
- 14.1K Ask The Community
- 3 Our Products
- 132 Payoneer Mobile App
- 1K Industry Discussions
- 754 Freelancers
- 122 Affiliates
- 163 eCommerce and Online Selling
- 2.4K Local Communities
- 899 Payoneer in Bangladesh
- 376 Payoneer in India
- 1.2K Payoneer in Pakistan
- 14 Payoneer Mobilizers- Events and Meetups