Payment process delay (Again?!?)

chevy_83chevy_83 Member Posts: 6
My payment is still in process after 5 banking days...

I have been using Payoneer since Feb and usually I get no delays and issues with payments. Soon as the payment is sent, processing is so easy and will take 1-2days only.
Here are the issues I had so far...

I encountered my first payment pending issue last Aug16. Processing took more than a week and it only got approved after 9 days. It got approved on Aug25. (of course this does not include the withdrawal period, that's another process/waiting time).

This is my second payment pending delay/issue. Payment was sent Sep 5 (Payment ID 217784508). They say processing time is 5 business days. It's now the 5th day. It should be approved by now but I haven't received any email, notification or an update.

Why is Payoneer having some delays? It was not like this before -everything was easy. But now it's sad that I have been reading a lot of messages and posts and they are having the same delays and issues too.

Payoneer should look into this issues.

Comments

  • KayMDKayMD Member Posts: 5
    Customer ID : 37357141
    thats exactly what is happening to me right now.....i cant wait rigjt now cause i hav to send money to my sister in school
  • chevy_83chevy_83 Member Posts: 6
    edited September 14
    I have contacted their customer service last Sep 11 and I was informed that the system was unable to review it so it needs to be manually reviewed. (Manually ????) My concern will be forwarded to their Payments team and will be reviewed for another 2-3 business days (meaning another wait time)...

    Wow...it's been 9 processing days already... and still no update.

    What's upsets me is that, when I told them that this should be escalated... the customer service agent informed me that Payoneer's higher officials are aware about the delay too. Seriously??? They should do something about it because there are a lot of us affected.

    It's very frustrating!


    Customer ID : 36321650
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