Request for renewal of prepaid card is pending from 10 days.

My payoneer prepaid card is expiring soon so, i requested re-issue of card along with submission of required document but it is still pending from last couple of days (10 days). I am using payoneer from last 6 years but this was not happened before, no response from email, no response from chat and even no response from social media pages. so, this forum was last hope.
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