My friend paid to my account, but I did get nothing(on email and balance)

Hi, I am new to this platform and my friends paid to my account a few hours ago, but I got nothing on email and balance on my account dashboard.

Could anyone please help me to understand it about why it could happen?
My friends entered my correct email address, but I did get nothing.

So i am really afraid that payment ran away.

Hope to hear good guide.

Thanks
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