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I am tired of asking for help now pyonner now

my friend has sent me 100$..and its been 10days in review/pending .. there are nothing to be left to submit..no warnings or notification on my acc..i tired to contact the customer care center...and waited till 1 hour 3 times..i sent email regarding payement pending and its marrked resolved lol..what a bad experience ...and its ny first time here