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Account Approval Issue.

I have received this message from Fiverr
Thank you for providing us with your proof of residence.
Unfortunately, we see that the document you have provided is in someone else's name.
In order for us to continue processing your application, we require proof of residence in your own name.
Please note that if you rent an apartment, you may provide us with your rental agreement along with utility bills under your landlord's name.
Please click here to log into your account on our secure platform to submit the required information.
Please provide us with the requested information as soon as possible to maintain full functionality of your account and to avoid future delays in payment processing.
How can I prove my account?
Our house owner is my father, he has died. My CNIC dose,t match our home address because we are living in a different city.