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Need help with adding a new bank accounts

My account is connected to Appen, and the PayPal associated with it had been accidentally deleted by me. I have no options to add either bank accounts, PayPal, or anything else. I've been told at Appen that it must be fixed on Payoneer's end, and I sent two tickets regarding this issue, which I was assured would be answered in three business days. It's been way way more than three days, and I am looking for help.