Closed Blocked account. Remaining funds.

gjorgjigjorgji Member Posts: 1
Hello,

You have closed my account last week and you have sent me a generic email to inform me be about that, but you have not mentioned in the email how and when I will get the remaining funds in my account.

Now, because my account is blocked I can not use the Chat to get in contact with you, I am asking you here:

When should I expect to get my money back?

The generic email you sent me was this one:

Thank you for contacting Payoneer Customer Care. We regret to inform you that, due to a violation of Payoneer’s Terms & Conditions, you can no longer receive or make payments using your Payoneer account.

We have closed your account and deactivated any Payoneer cards you may have. As such, Payoneer Customer Care can no longer provide assistance for your account.

Due to regulatory reasons we are unable to share the exact reasons for closing your account, however account closures are typically due to:

potential risk associated with an account
complaints filed to Payoneer about an account holder’s activities
company websites with questionable content
fraudulent activity detected in an account
Unfortunately, we won’t be able to reactivate your Payoneer account for any reason. We regret any inconvenience this may cause.

It would have been nice if you have given to me an information about my remaining funds as well.

Comments

  • B_CANSINB_CANSIN Member Posts: 14 ✭✭
    Hello Payoneer;
    Please read this carefully and answer me without automated bot email reply this time because last time you reply my tons of type with that automated bot email this really disrespectful and unacceptable. I don’t deserve that bot email reply!
    This my final try to get help I already open in **** wallet and **** account ( I still sensor company and platform names because I got little bit tiny respect left to your company after all of this ) . I also read your “Payoneer Community Guidelines” I know its breaks your 4. Article. I really don’t want to post here but your customer care forced me to post it here. And I don’t have anything lost at this point! Ban me again or care me but yeah here we go!

    Also I understand your side too because your platform can be using by scammers to scam people so you right to be protective to your brand. But this isn’t explaining your actions against to me! Your security team not even try to understand me!

    Heres summary my account is permanently blocked. I try to gave my side of story and proof %100 I am right but your security team even won’t try to understand or question my side.
    First I got email from Payoneer my account blocked I directly contacted to Payoneer by phone and tried to guess what happened because your great customer service says “Its company policy we can’t tell you why its blocked”. But I give it try go with my guess because I got argue with my last customer ( You can’t make perfect satisfaction to customer always and they starting lies about us! ) I told everything what happened he said no worry to it we will send it to security department. In that call I said I can send picture of proofs. After 1 week later no one ask my side again and 1 email come from Payoneer its automated same email your account blocked. I shocked because no one in security even try to ask my proofs! What a professional move there!
    Than I called again this time call took 1 hour long(because I told again everything what happened in detail) and this time after call I got email to send my proofs to there! I send and I wait until the answer come. Than answer came and this time its says your account permanently blocked. I exploded in that day and I called again and this time call center employee says we can’t do anything about it security department made its final decision and call ended and I more more exploded. Because no one ask me question I still didn’t know why I was blocked. What was missing or what I should do in that point nothing said from Payoneer. Just blindly trying to unblock my account!
    Then I typed complain to BBB. After 1-week later Mr. Dan answered why my account blocked its same reason I guessed that commission person lied about what happened. And I learned Payoneer paid *** $ to that scammer. My angry change to laugh to Payoneer I mean why? Why your security team so awful to us. I begged to them to we can counter this and no one shouldn’t pay that because other side clearly lying!
    And after I learn all of this I typed rejection (to exactly counter to Mr. Dan email) via BBB I waited 3 weeks to get answer but nothing come… Even worst my complain closed without getting answers!
    Than after 3 weeks I typed directly reply from Payoneer to me by email. After 1 week I made other email because no answer come. Than I added 2 more email ( VPOperations/CustomerServiceManager) address and FW to email again. In same day I got finally reply but that reply drive me crazy because 10 or more pages Proof I typed and I got Payoneer Auto Reply. THIS IS ULTRA DISRESPEFULL AND UNPROFESSINAL REPLY! Your team not even care me to type normal human type reply that tons of type and proofs!
    Why Payoneer failing:
    1. I understand its too easy to scam Payoneer users and even Payoneer its self!
    2. There is no dispute system or protection to counter our customers lies against us!
    3. Its too easy the payer call his bank and get his money back even after 1 month pass (Yeah 1 month and you are not safe I lost my logic in here!). He/she only needs tell their bank this payment unauthorized/fraud and boom then they get job free done and run with your hardly earned money and work! I also read so similar complaint on BBB to mine this exactly same reply came when I reading it from Mr. Dan.
    4. Even better after you block the account you also block LIVE CHAT! THIS IS LIKE WE DON’T WANT TO LISTEN TO YOU!
    In my story let me explain what happened between me and that scammer watch this video;
    https://youtu.be/Us-7hY_Za-k
    Also I really don’t want to make this video also I am gona make other one because of this unfair judgment to me! I fell like fired without even tell my story completely this isn’t how business work!
    I have been sales representative in retail stores for 6 years! I know customers laws in my country so well! And also I know very well customers lies so ugly things about us too when they can’t refund their items! But our bosses ask our side of story and not directly fire us like your services!
    And heres extra summary of the event to I got ban and Payoneer pay *** $ to that scammer and ban my account:
    1. This guy forgets to tell me his commission private or public in payment day. And that’s because of it I didn’t add Private commission to payment topic. After 1 month of the payment when I nearly finish the dev his commission, I told I was going to release on my workshop and he starts to bullying, threating, harassing, abusing me and treat me like I am content/asset thief.
    2. He forced me second agreement to get extra *** $ because I was so scared I agreed after lots of argument but I said this can be changeable until the payment.
    3. After that I noticed he kicked me his dev group and really treat me like I am content/asset thief and his behavior changed to bad to me. I cancel secound agreement of I didn’t get paid I blocked him in *** platform and ***, *** platform not blocked but not answered him until I finish his job. Because of him I couldn’t sleep 2 days because of he gave me so stress and I was really in panic that day.
    4. In not answering his threating make more worst and after days he deleted me all platforms except **** and I send final project link with *** *** platfrom. I finished his job and sended to him if he don’t care I don’t care because job is done
    5. After 1-2 months Payoneer block my account and I tried fight against it but Payoneer won’t listen to me and paid to that scammer *** $ . Well I guess after all my tries to save Payoneer from this scam and Payoneer not care than you deserve it to paid that I am so lucky I didn’t get scammed by him but one thing drive me crazy in here he won and get items free…
    Why I am angry that much:
    1. I lost like 1 year or more to that guy
    2. I got lots of not sleep nights to that guy for make his job done. For exp I got 3 hour sleep and go to my full workday shift! Even sometimes he told me sleep. And sometimes time blocking my sleep please don’t sleep I need to check that folder!
    3. I streamed my personal computer to that guy because he is so overcontrol on me!
    4. I lost 2 animation contents because of he steal my time!
    5. He even canceled first project and didn’t paid me!
    6. And more and more if you ask my side! And yeah I still got ban! After tons of working to little money!
    For Payoneer staff who reading this If you care talk to me I can help to get your company money to fight against this lair. I really need to some to understand me and not make me wait 1 week or 3 weeks! If you want to see all proofs check my emails to your company I attached them to emails. I am not scammer and you making me show as scammer its not cool!
    Well you got scammed and your security team fail to understand event and blame me to lost your ***$ good game I laughed. I really want to back after all this happened but if you still not care I already open my **** wallet and *** account. Well its sad I really trusted your services even that I upload my own ID card. After 4 years of membership I didn’t deserve this abuse from your company.
    For now I am joke to Payoneer After I received that automated bot email, And from now to me Payoneer Joke to me unless care my problem correctly!

    Note to Payoneer I never abuse or scream any callcenter staff I even gave the 5 starts because they understand my problem and I was so relax with talknig them because I belived my problem will fix. They are awesome to understand me but your security team not. And blocked my account forever!

    This reposted in here too because I notieced I type this wrong section. Also this is warn to other users this event can happend to you. I read similar events to mine so becareful if its happend you will face same things but if you got money in your account your money go to scammer and your account will blocked forever. This is big exploit in Payoneer. And they still not care!
  • B_CANSINB_CANSIN Member Posts: 14 ✭✭
    you can say good bye to your funds If its same reason with mine. Summary of my case some of your custumare could backstab you with lies of his but Payoneer not care your side of story. Where I know this because same thing happend to me but I so luckly I transfer my money 1.5 month ago to safer so payoneer paid the price to scammer this is exploit of payoneer and they don't care this. wana read more of my story go here https://community.payoneer.com/en/discussion/70554/permanently-account-blocked-2-months-stressful-unfixed-not-cared-still-not-cared#latest maybe it can help you but I don't think so. Suggesition open complain with BBB. Than you can learn why your account blocked. Payoneer custumare care never gona tell you this.
  • B_CANSINB_CANSIN Member Posts: 14 ✭✭
    HEY PAYONEER TODAY THAT SCAMMER CONTATED ME AND MADE SAID REALLY DISGUSTING ABOUT ME NOW I EXLODED MORE THAN ATOMIC BOMB BECAUSE OF YOU BLOCKED MY ACCOUNT AND PAID HIS MONEY! GOOD JOB ON THAT.

    NOW I AM IN THATS IT MOMMENT I REALLY WANT TO SEE EVERYONE WHAT PAYONEER MAKE ME ON THAT SCAMMER READ IT PAYONEER AND TELL ME STOP IGONORING ME THAT GUY ABUSED ME BEYOND LEVEL ON LAST TYPES TO ME!

    𝗗𝗮𝗿𝘁𝗵 𝗩𝗮𝗱𝗲𝗿dün 23:46
    lmao u think h could run away with ur money without getting things done?
    B_CANSINdün 23:46
    LOL
    I KEEPING MONEY
    STILL
    𝗗𝗮𝗿𝘁𝗵 𝗩𝗮𝗱𝗲𝗿dün 23:46
    I told u u wasted ur time and lost money
    B_CANSINdün 23:46
    XD
    YOU THINK
    YOU GET MY MONEYU
    YOU FUNNY
    XD
    125 DOLAR
    GETTED BY PAYONEER
    𝗗𝗮𝗿𝘁𝗵 𝗩𝗮𝗱𝗲𝗿dün 23:46
    lol I got it u check fpdumb ass
    B_CANSINdün 23:47
    THEY PAID
    YOU
    LOL
    𝗗𝗮𝗿𝘁𝗵 𝗩𝗮𝗱𝗲𝗿dün 23:49
    good luck inidia sucker , u have no life but gay shit , your animation skill sucks, your porting skills sucks lmao
    MarcusMHdün 23:53
    India fuck gay and lmao

    YOU WANA NOW WHAT FOR FOR THIS
    https://steamcommunity.com/sharedfiles/filedetails/?id=2119400501
    https://steamcommunity.com/workshop/filedetails/?id=2121951329
    ALSO HE EVEN DIDN’T PAID HE WAS GONA SAID HE PAID AND I GAVE HIM CANCELED OLD PROJECT HE SUPPOSE TO PAY YEAH I AM SCAMMER YEAH
    I JUST GET 125 DOLAR FOR THAT AND HE EVEN DIDN2T PAID FOR WHAT HE ASKED I GAVE FOR 1 PROP NORMAL PRICE PEOPLE GETTING 5 DOLAR I MADE IT 220+ PROPS FOR 125 DOLLAR AND I FINISHED HIS JOB HE ONLY FORGET TO SAID ME ITS PUBLIC OR PRIVATE AND HE THREATED ME TO GO TO POLICE AND BANK AND I BLOCKED HIM BECAUSE OF THAT AND GAVE HIM HIS FINAL PRODUCT IN FACEBOOK AND PAYONEER MAKE SHOW AS SCAMMER I AM NOT SCAMMER I AM VERY PATEION IN THIS

    BUT I GOT ENOUGH ANSWER ME NOW PAYONEER ANSWER I CAN'T SLEEP BECAUSE OF HIS ABUSE TO ME I DIDN'T DESERVE I EVEN NOT SLEEPED LOTS OF DAY FOR WORKING HIM!

    AND YOU NOW WHAT YOU DESERVE TO LOST 125 $ FOR HIM FOR YOUR CUSTUMARE CARE SUCK AS HELL!

    BUT I KNOW YOU GONA BAN ME DIRECLY INSTEAD OF LISTINING THIS OR NOW ALLOW TO THIS POST!

    CARE US NOT BAN US WE ARE PEOPLE WHO USE AND GET MONEY FROM! YOU ALLOW THIS ABUSE TO ME!
  • B_CANSINB_CANSIN Member Posts: 14 ✭✭
    Also by the way I am not India (by the way its ultra racist) I am from Turkey. Also Payoneer allow this racist guy to racist me (Even he couldn't say correct country of mine)
  • MSchiavonMSchiavon Member Posts: 7
    They stole my money too... I worked years saving my funds in that account and they just block you out like that and bluntly steal from people. We need justice. Someone who knows a real international lawyer that can sue the fuck out of them
  • michdmichd Member Posts: 11 ✭✭
    Same here!
  • michdmichd Member Posts: 11 ✭✭
    I have the same problem! Without previous notice and no answer about my remaining funds!
  • michdmichd Member Posts: 11 ✭✭
    Hi there,

    Today I have informed about my account! Payoneer closed my account with a generic email to inform me be about that but nowhere is mentioned in the email how and when I will get the remaining funds.
    Also, I am waiting for an assist from the chat but I am waiting for an available agent and the status is always the same "Status: Searching for an available agent". I don't know if I have to wait all day to have an answer! I also tried through emails but I have to wait for 3 business days!
    Also, I wonder how I will get my remaining funds back since no one is informing me. It is weird to have an email informing you they are closing your account (when there was not an actual reason to do that based on Payoneer’s Terms & Conditions) based on nonexisting violations!
    Either way, it is more important for me to get my remaining funds back than having my account any more since this is highly unprofessional.
    I don't know if Payoneer support will help through this or anyone else is able to, but I hope you understand how serious is to have to deal with this situation in a bad period for everyone's health with the Covid-19! Hope everyone is and stays strong!

    Thank you all for your time!
  • michdmichd Member Posts: 11 ✭✭
    News:
    After a not so helpful but very polite conversation with live chat, they informed me that I have to wait for 1 month to inform me if I will get my funds back! There is no guaranty I will get them back, I just have to wait for 1 month to inform me about!
    Also, the Support Dpt can not help me with the reason for closing the account, only the Security Dpt.
    Btw, I had to wait for more than 1 hour to finally be able to chat with someone from the Support Dpt.

    Thats all for now!
  • mohsinsorder100mohsinsorder100 Member Posts: 1
    Same problem,,How to solve my account
  • eljuanecheeljuaneche Member Posts: 3
    Seems like this payoneer forum guys dont answer this kind of questions ah?..... Thanks for the question, it answered a question i had myself....... i went away for a while and seems like i came back to a completely different company full of restrictions and unbreakable walls.
  • michelepencemichelepence Member Posts: 3
    Payoneer is about to get sued by many people.. The legal community is growing.
    Someone even committed suicide because payoneer blocked $4k in his account with no clue for withdrawal. This is on payoneer.
  • michelepencemichelepence Member Posts: 3
    i saw a post with this payoneer group. Customers are teaming up to sue payoneer. You can JOIN t.me/payoneer_sue
  • michelepencemichelepence Member Posts: 3
    i saw a post with this payoneer group. Customers are teaming up on telegram to sue payoneer. You can JOIN t.me/payoneer_sue
  • michdmichd Member Posts: 11 ✭✭
    edited November 2020
    This is crazy!!!!
  • B_CANSINB_CANSIN Member Posts: 14 ✭✭

    They need get what they deserve I mean they playing our incomes and they broke our trust and pretend to us trash for them! WE ARE NOT TRASH!
    Because when you do this in our level we don't anything to lose but your company do!
    I mean our earn so little and our lifes really sucks and day to day its becoming worst! And your company not even understand status just ban and get rid of!
    Don't be quite Make noise! Scream everyone should now what their real face!
    I even bullied because of your actions even got into racist words! Because your Security team not understand anything and you don’t even tell reason what’s problem I hope this company really got hurt so badly to fell our pain! And that they come I just laugh and watch.
    Also Payoneer your security team worst team in world! They really burn your brand and make lost money to your company you should change rules before its too late but I guess its getting late. Day to day you hurting your customers makes to people hate your company and one of us trying get their revenge from you! And this number going bigger days to day! Because some of us really get hurt and fall into depression because of what happened of your awful security team.
    And always remember that’s…

  • michdmichd Member Posts: 11 ✭✭
    News (after a month of waiting, as they had asked me for): Now they just saying "Payoneer Customer Care can no longer provide assistance for your account' Simple as that! They refuse to even answer me about the remaining funds! So they just dont give me my funds back and they refuse to answer also! This is unbelievable!!!!!!
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