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I made a deposit from Brazil 1 month ago... Payoneer does not accept or return it. What should I do?

MarcilioJunqueira Member Posts: 1
edited September 2020 in Popular Questions and Tips
Unfortunatelly, I sent a money from my country Brazil to my new Payoneer account, before understanding how it works. This money was not accepted and appearing like a "pending upcoming transaction".

I asked for instructions from Payoneer and 7 times I followed what was said in the emails. I tried for "global payment" and nothing happens. I tried for "request a payment", but pops up “Currently the service does not support domestic payments”.

So, apparently the problem is that I shouldn't have received money from my country in the Payoneer account. Be carefull, brazilians... I followed all the guidelines I received from Payoneer by email, and filled out all the forms.

I would like to know what do i need to do it to resolve this issue and, if it is not possible to accept the money, that Payoneer refund my money.