Why hasn't my account been approved even after 3 days ???

I created an account on 08/31/20, and on the same day I sent the requested documents,
(photo proving the sending of documents on the day = http://prntscr.com/uihfeh)

And since then (today 16/09/20) waiting for a reply or approval of my account, after several failed attempts to send emails to support only receive automatic messages (like these = http://prntscr.com/uihl55)

I tried the online chat several times and was rejected even though I was on time (photo = http://prntscr.com/uihoog)

I don't know what to do anymore, please help me :'(
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