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global payment service

i want to know about my global payment service status i have filled the questionaire August 15 and till today i didn't get any response if my request got approval or not it's taking to long time than it's supposed to take and i made awithdrawal from my skrill account and till now it didn't arrive is there a possibility that my withdrawal got rejected as the service ain't approved yet i have opened a ticket many times before but payoneer support takes to long to respond or doesn't respond at alli want to know why my questionaire didn't get approved till now what's going on with it my customer ID: 38473609
please check this matter and respond to me as soon as possible