How long does it takes to get approved for the prepaid card / currency account?

Hello everyone,

I applied for the prepaid card and a CAD currency account a while ago but haven't heard back from anyone for more than 5-6 business days. Is there any way I can reach out to the relevant support department to get more information or is this delay normal?

I'm new to Payoneer so any help in this case would be appreciated, thanks!