Can't get my money from Upwork to the card

henko1

A week ago a request came from Pioneer to confirm my address. I sent them an invoice for the home internet with my address and my name. Yesterday the money that was supposed to get from Upwork to the card didn't come. The Payoneer support said that they did not find my address on that internet invoice. At the same time, a week ago, they did not send me any additional request about this. Yesterday I sent them the same document and specially allocated the address text. But the money still hasn't come to my card.
Transaction ID
220874681