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Need refund as my Bank account closed but payment is made by payoneer

nidaumair2017 Member Posts: 1
edited September 2020 in Payoneer in Pakistan
Dear Payoneer team,

Yesterday, I tried to withdraw money 28$ at fiverr by bank transfer which was connected to Payoneer account. The bank account number was linked to the payoneer since 1.5 year but right now the bank account has been closed permanently.

My Payoneer Customer ID 22054971

What is the procedure to refund my money to payoneer account?

Thanks and Regards,

Nida Waheed


  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hey @nidaumair2017. When a payment is sent to a bank account with incorrect details, the payment is rejected by the bank and reversed back. This generally takes up to 14 business days.

  • compyy23
    compyy23 Member Posts: 4
    Nida, did you get back your payment, after how many days ? i have similar issues, its been 20 days, unable to solve it as its impossible to reach Payoneer support, even if you do after 1 hour waiting in chat queue, those guys just dont know any thing.