Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.

Unable to create a new payer to request a payment

theboon
theboon Member Posts: 2
Hello support community!

I'm in the United States, trying to request a payment from a company in Bosnia, and I'm unable to "Add new Payer".

I get the error "Currently the service does not support the selected payment route."

I've tried to add a new payer with several different countries to see if the problem was specific for US requesting payment from Bosnia, but I got the same error every time.
The company has told me that they are receiving payment requests from others without a problem.

Any help or guidance would be appreciated!