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Unable to create a new payer to request a payment

theboon Member Posts: 2
Hello support community!

I'm in the United States, trying to request a payment from a company in Bosnia, and I'm unable to "Add new Payer".

I get the error "Currently the service does not support the selected payment route."

I've tried to add a new payer with several different countries to see if the problem was specific for US requesting payment from Bosnia, but I got the same error every time.
The company has told me that they are receiving payment requests from others without a problem.

Any help or guidance would be appreciated!