Error - JazzCash App Payoneer linked Account

I cannot withdraw from my Jazzcash app as it does not show the right balance . I have balance in my Payoneer Account . But after I have received funds, whenever I try to withdraw from my Jazzcash linked account. it shows $0.58 only while I have more than that.

Following is the reply from JazzCash Customer Support:

We would like to inform that the amount is being received on the receiving on pre-paid card and payoneer wallet has separate balance. Therefore, it is requested to transfer the amount from Payoneer prepaid_card to Payoneer wallet in order to get the correct amount.

How to transfer the amount from Payoneer prepaid_card to Payoneer Wallet?
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