Have not used my account since 2013. Is it still active?

vbelyayevvbelyayev Member Posts: 1

I registered it in 2013
I never used it, never used the Mastercard, never received any payment
My card shows as Blocked, cannot add another one (it says limit is reached)
Cannot add any bank account (do not have the option)
Cannot raise any support ticket (I always receive an automated message)
Called the support, they are not able to find my account with my client ID.

What should I do? Is my account still active? How can I renew the Mastercard? How do I add a bank account?
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