My card is disbled
Hello, hope i will get support here.
I will explain how all that happened.
1°) Applying for Payonner card and request approved. (i'm from Bénin, west African country)
a°) Card shipped , but more than 5 weeks later, still not delivered here. So Payonner send email asking why i didn't activate my card yet and i explained i still had not got it. So they issued a new card, blocking the first sent. Few days later, the first card finally arrived, which i told them. So they un-blocked it and blocked the second card issued. Till there no problem
b°) I have activated the card by loading it from my ELANCE account with $20.
2°) Private load didn't work and i sent support tickets.
a°) they replied that i couldn't use this service because my card didn't receive any payment from Payonner Partner or US Payments Service.
b°) I replied , sending screenshots of withdrawal from ELANCE and loading statment on my Payonner account
c°) I got response that issue is now resolved (but nothing resolved as my private load page still showed "Private load not allowed for this account"
3°) My card blocked, account cancelled
a°) To show i' am acively using my card with Payonner Partner, i requested a second withdraw from ELANCE, few days later, it has been loaded on my card ($59)
b°) I requested a third withdraw from ELANCE ($20); , then i was invited by Payonner to "accept and load" the funds on my card; what i did
c°) Estimated load date has passed and my card still no credited. i clicked on the link (to load the received funds), and there..... surprise ! ACCOUNT CANCELLED! i went back to my payonner account and second surprise ! CARD BLOCKED, i tried the private load service page and SUPRISE again ! UNKNOWN EMAIL ADRESS (or UNKNOWN CARD).
I have explained all my activity because i don't know where i did something wrong. Everything seemed to work fine, i even checked my balance at an ATM here and statement was correct. So, what's should be the matter with my account (or card)? i sent tickets LTK121530886671X and LTK1215301123885X
Thanks for your help. I need to withdraw because it's a payment from a contractor to perform him a job here in Bénin. This funds are fees needed for the job ( not even my salary yet). So , please help again. Thanks