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Your account access appears to be restricted

Hi,
I'm contributor on istock / getty images and I chose the Payoneer as the payment method. But I can't log in with "account locked" warning. When i try reset password, I'm seeing an error message ; " Your account access appears to be restricted".

I already sent email to customer service but Payoneer giving no response except just only few auto reply and i can't access to live chat. What can i do about it?