HELP! No Support from Payoneer. Disappointed.

razaulkarimrazaulkarim Member Posts: 5
edited September 29 in Ask The Community
HELP PLEASE!

Failed to getting support.

- Send Message. 10 Days have passed No Reply.
- Try to Chat with them, Chat Status Canceled Every time.
- Called them, Call options not available for this account.

Now, this is really frustrating.

I've been using my Payoneer account for last 3 years now. I made several transaction from my account (mostly from freelancer.com) No issues whatsoever. Issues started happen when, my prepaid card was expired. Payoneer asked for my verification. However, because of COVID-19 epidemic, I didn't submitted my document until Sept 19, 2020. Now it's a been 9 days, and it's still under review section. Another thing is, when I'm going withdraw to my local bank account, I only got two options except for the USD. I don't know why.
Recently, I joined Fiverr and I had my earnings on Fiverr account, if I withdraw from there on my bank account, I can get the money on bank account? I don't what to do know.

My Customer ID: 15384763

Any kind of help is appreciated.

Answers

  • shafayshafay Member Posts: 7
    edited September 29
    I wish their support team was more responsive and better.
  • razaulkarimrazaulkarim Member Posts: 5
    Yeah. I don't know what's wrong them. But day by day, it's getting worst. This is very disappointing. I wish I could use some alternatives.
  • KakhramonKakhramon Member Posts: 5
    PAYONEER SUPPORT THE SLOWEST AND NOT RESPONSIBLE
    even when they respond, they do not read the questions to the end, most of the details an questions at the end of the questions are always ignored.
  • detrodetro Member Posts: 2
    Hello, I have a problem with my login. I cannot login because I have two-step verification. My old phone number has been registered and I switched to the new number. I cannot fix it in any way. Please help, this is very important to me.
  • SlowyoneerSlowyoneer Member Posts: 1
    Hello,

    I see that I am not the only one.
    Request created seven days ago, no answer.
    Please, thank you for responding to your partners ...


    Reference: 200923-007051
  • lecheslivelecheslive Member Posts: 3
    I also see that am not the only one, I've been trying for days to connect my payoneer account to clickbank but just couldn't access Global Payment Service
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