very confused need help

my private load feature was disabled when contacted to payment department they say policy changed have to take funds from their partner first i recieved from fiver and contacted them again but they emailed me this

Reference number: LTK1215301119572X

Dear Ashfaq,
Our records show that you are promoting our Private Loading Service on your website/blog. Please note that Payoneer is not a payment processor, and we do not support promotion of our Private Loading Service as an official payment method for your online business. We ask that you kindly remove any links or promotion of the Private Loading Service from your website.
Please reply to this e-mail once you have made the requested changes, and we will re-enable the Private Loading Service for your account.
Payoneer Customer Support


but i dont have any site neither do i promote some thing ? how should i know which site they are talking about 


  • NissimNissim Head of Community Administrator Posts: 3,604 ✭✭✭✭✭✭✭

    Please reply to the e-mail you received from our payment department and they will assist you.

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