Verification documents keep getting rejected

saram
Member Posts: 2 ✭
Dear Support team,
I have been trying to order a USD card for over three weeks now, and the clear scan of my utility bill keeps getting rejected with the message that it's unclear or unreadable. I would like to get in touch with an agent to discuss this issue because I am not quite sure of what constitutes readable if a scan does not suffice, and I am getting tired of waiting for weeks just to get the same automatic message. I cannot provide a bak statement because I receive nothing in my name, the utility bill is all I have. Does it need to be paid? Does it need to have a seal? Are there any specifics on the issue date? Does it need to be in pdf or jpg? I just don't understand what the problem is, and would appreciate the help.
Best,
Sara
I have been trying to order a USD card for over three weeks now, and the clear scan of my utility bill keeps getting rejected with the message that it's unclear or unreadable. I would like to get in touch with an agent to discuss this issue because I am not quite sure of what constitutes readable if a scan does not suffice, and I am getting tired of waiting for weeks just to get the same automatic message. I cannot provide a bak statement because I receive nothing in my name, the utility bill is all I have. Does it need to be paid? Does it need to have a seal? Are there any specifics on the issue date? Does it need to be in pdf or jpg? I just don't understand what the problem is, and would appreciate the help.
Best,
Sara
0

Categories
- 21.7K All Categories
- 2.6K Getting Started
- 18 Read Before Posting
- 2.5K Meet and Greet
- 16.2K Official Support Community
- 13 News and Announcements
- 2K Popular Questions and Tips
- 13.9K Ask The Community
- 129 Payoneer Mobile App
- 985 Industry Discussions
- 732 Freelancers
- 115 Affiliates
- 137 eCommerce and Online Selling
- 2.4K Local Communities
- 887 Payoneer in Bangladesh
- 372 Payoneer in India
- 1.1K Payoneer in Pakistan
- 12 Payoneer Mobilizers- Events and Meetups