Payment pending for over a week

Hello,

I requested a payment a week ago from my client. They paid the amount but despite that I have not received the amount yet. It says "payment is being processed" with the ETA 1-5 days max. Today counts as the 7th day and I have no idea why I am not getting the payment. Kindly help me out because the live chat is not assigning me an agent to talk to, nor am I getting any email support.

Payment ID: 222109495
Request ID: 4910021

I would be grateful if you looked into my case. Thank you!
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