Deposit from my paypal account to my payoneer account is pending for 1 week

Hi
Customer ID: 16406270

I did a deposit from my Paypal Balance to my Payoneer account (not for the first time).

somehow I got a message that asking from me to upload invoice of the payment.

I attached the transaction details from Paypal with all the details such as transaction ID, amount etc..

After couple of days the status changed to "Not Accepted"
and I got the following email:

"Dear Ne*** G****,
Thank you for providing a copy of Invoice.
Unfortunately, the information you provided does not meet our regulatory requirements.
Please resubmit your information via Verification Center.
Verification Center is Payoneer's secure and personalized document upload system."

Which Invoice I supposed to upload?
I did a transfer for $500+ which is the amount of multiples orders that I had on Paypal. do I need to add print screen of all of those orders??

Please kindly you help.
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