Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network ( or Resource Hub ( For support inquiries please visit

How to ask Payoneer NOT to close my card

amnesico Member Posts: 19 ✭✭

Hello everyone,
I just received this message:

"We have noticed that there has been little or no usage of your Payoneer Prepaid Mastercard® card ending in ++++ in the past 6 months. Therefore, to better suit your needs and to avoid unnecessary fees, we are planning to close your card. After November 30, 2020, we will move any remaining funds that may be on your card to the corresponding currency balance in your Payoneer account."

Indeed, I haven't been using the card because of the pandemic (!), but I still will be needing it. So, I can make some transactions now, and from time to time, to keep the card.
But since their message is final, they say they will close my card at the end of November.
So my question is: How can I ask them not to close my card??

I can make a transaction today if necessary.

Without my card, any funds in my account won't be reachable for me here in Peru. Bank transfers are too expensive, and it won't work for me.

Please, any help here will be appreciated. Thanks!

Warning No formatter is installed for the format ipb