jazzcash account show 0$ but my account have a balance

Hanzala111

Hey Everyone,
As most of us know that JazzCash introduced the Payoneer Withdrawl option and like most of us I gave it a try when it was released. I linked my Payoneer Account but since then it always shows my Balance $0 in JazzCash App. and mybank amount is not approved i have submit national id card scan copy but they reject every single time I've trying to contact them but they have no clue why this is happening and they keep telling me to contact Payoneer. So my question is did anyone face this issue and got it resolved? If yes, how? And if this is from the Payoneer end I would appreciate if one of their representatives provides me with a response.