Why my card request is till pending? please help.

I order my card on 20 September 2020. Then Payoneer wants an address verification on that day. I submit my Government Photo ID 23 September 2020. Now, this is 02 October 2020 but my verification is not complete yet. My card is #pending. To be noted that #Payoneer accepts my Smart National ID card before.
But now they can't accept my card request and don't approve my Government Issued Photo ID. Please, someone, Help. :'( :'(