How do I contact customer support?

sintexsintex Posts: 11Member

Dear Support,

 

after several emails and several discussions in chat, my request has not yet been heard.

 

Now I have even two different ticket:

 

LTK1215301094047X

 

LTK1215301127929X

 

Please, can you check these tickets?

 

Can I get a quick response?

 

Thank you very much.

 

 

 

 

Comments

  • RitaRita Community Manager Posts: 2,361Administrator ✭✭✭✭✭✭✭

    Hi, please note we have received your requests and handling them now, you will receive an update once the issue solved.

  • sintexsintex Posts: 11Member

    I hope in a quick reply.

     

    It's really important and urgent.

     

    Thanks.

  • sintexsintex Posts: 11Member
    edited May 2013
    Still no reply to my request.

    Please, can you speed up?

    It's really urgent!

    Thanks.


    NO, this is NOT possibile, sorry but I need to this it.

    I can not wait 7 days to not even have an answer.

    Mine is an URGENT request !!

    This means that PAYONEER is not reliable to do business.

    I have come to this conclusion. I'm sorry but I think exactly like that!

    If within today my request will not be processed (are 7-day I'm waiting!!) I will have to bring back my bad experience on the web (I'm webmaster of many websites and blogs).

    I'm sorry but I'm forced to do this!
  • NissimNissim Head of Community Posts: 4,013Administrator ✭✭✭✭✭✭✭
    edited May 2013

    If you have an urgent request, you can contact our customer support department via telephone or live chat. They are available Sunday-Friday from 9AM to 6PM EST. We also have an emergency phone line for lost/stolen cards.

     

    http://www.payoneer.com/contactUs.aspx

     

    Both the phone lines and live chat are available right now.

    Nissim
    Director of Community at Payoneer
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