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No help desk, No money back. What is the soloution?

Thamer2021 Member Posts: 2
How to contact Payoneer?
I can not see the contact us page anymore in your website
The problem I have is, one of my clients, whom payoneer rejected his payment 1 month ago, hasn't got his money back yet. Payoneer told him that they will send his money back to his account 7 days after the cancellation is done but nothing so far ( since 1 Sep). Shall we trust your company anymore? When there is no customer help desk to answer us, I think there is a big question mark in your company credibility.