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CAD Global payment service

Hello i'm trying to open CAD Global payment service for my account for more then 3 weeks. But i didnt get any response from payoneer team. I tried to e-mail payoneer but always get auto-response. Tried live-chat but always cancelled before i can connect with them even my account is not new and i got transactions in my account. I do not wanna call them since i live in Turkey. My Customer ID: 27625206 I'm holding payment just because of this issue can someone please help me about this issue?