When is live chat support available?

I am trying to use the LIVE chat support, and it shows that it is LIVE.

When I click on it, it re-direct me to the email form which takes

forever to respond to.


What is wrong with the live support?


  • MelisaMelisa Community Manager Administrator Posts: 1,727 ✭✭✭✭✭✭✭
    edited June 2013


    Please note that you might have tried to contact us as chats were being closed. Do let me know if it happens in the future.

    You're welcome to come to our Live Chat now :thumbsu:


    Payoneer Director of Community 


  • Mohamed HammadMohamed Hammad Member Posts: 7

    It was showing me that they were ONLINE, but that link you just gave me is working so thank you for your help :)

  • MelisaMelisa Community Manager Administrator Posts: 1,727 ✭✭✭✭✭✭✭



    Payoneer Director of Community 


  • ivan.cucerivan.cucer Member Posts: 1

    Unfortunately your link address does not work for me :( anyway I see the contact form popup http://d.pr/i/Sto1/40owU4KD

  • OanaOana Member Posts: 2

    I am having the same problem. When i click on live support i am being redirected to 'email us'.

  • RitaRita Community Manager Administrator Posts: 2,360 ✭✭✭✭✭✭✭
    edited June 2013

    This happens when chat is offline. Please be advised that chat is available Sunday-Friday from 9AM to 6PM EST. 

  • usmanmeher007usmanmeher007 Member Posts: 1
    I forget my pin code of my card...can you how i recover my pin code...
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