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Can't connect Payoneer with my Fiverr account.

Hi! please help me with my account. I connected it with fiverr and i got a success mail from payoneer that i can now receive payments from fiverr. However in fiverr I am unable to withdraw whenever i click on Bank Transfer(Payoneer) option. It continously says "it looks like you've already submitted your payoneer application Contact customer support(which redirect me to a broken "forbidden link" page)" and nothing happens. Kindly tell me why it's not approved yet?