Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.
Address verification issue: "We're sorry, something unexpected happened. General error".

vdavydov
Member Posts: 2 ✭
I was requested to pass the address verification: "To keep your Payoneer card working smoothly, we need to verify the cardholder’s identity".
But when I try to upload my "Utility bill in owner's name" (PDF file) I get the following error: "We're sorry, something unexpected happened. General error".
How can I pass the address verification?
But when I try to upload my "Utility bill in owner's name" (PDF file) I get the following error: "We're sorry, something unexpected happened. General error".
How can I pass the address verification?
1
Answers
-
Got the same verification notification. Did you eventually manage to complete the process?0
-
Neolexus, I eventually, after several days of waiting, found the way to contact the Payoneer Support Service directly. There is no direct link on the website. But I found it via Google search. The link is https://payoneer.custhelp.com/app/ask/c/ . So I sent a message, and I got an automated reply from a robot. Which simply sent some template reply chosen by keywords, and which did not answer my question. But there was an option to reply to the email in case the question is not answered. So I replied by email, described my problem, and attached my address verification file (utility bill) to the email. Then I've been getting few automatic replies for a week or so, which were saying that they did not forget about me, but there were no free operators to answer me, and thus asked me to wait more. And after approximately a week-waiting alive person replied to my email, and said that they processed my utility bill manually, and approved it.2

Categories
- All Categories
- 2.6K Getting Started
- 27 Read Before Posting
- 2.5K Meet and Greet
- 16.4K Official Support Community
- 18 News and Announcements
- 2K Popular Questions and Tips
- 14.1K Ask The Community
- 3 Our Products
- 132 Payoneer Mobile App
- 1K Industry Discussions
- 754 Freelancers
- 122 Affiliates
- 163 eCommerce and Online Selling
- 2.4K Local Communities
- 899 Payoneer in Bangladesh
- 376 Payoneer in India
- 1.2K Payoneer in Pakistan
- 14 Payoneer Mobilizers- Events and Meetups