Card cancelled after december 11

MC93MC93 Member Posts: 1
Hi i just checked my email and was welcomed with this message

"Hi We have noticed that there has been little or no usage of your Payoneer Prepaid Mastercard® card/s ending in the past 6 months. Therefore, to better suit your needs and to avoid unnecessary fees, we are planning to close your card/s. After December 11, 2020, we will move any remaining funds that may be on your card/s to the corresponding currency balance in your Payoneer account."

I have not used the card because upwork sent me the payment by mistake the last time automatically to paypal, instead of payoneer which i prefer, and after that i stoped freelancing for some months due to corona stoping the jobs i was doing.
Now i am working again and about to get the first payment in a month and i get this message that for some reason my card that expires, in 14 months will be cancelled in 60 days.

How can i fix this? i really need this card to get paid, and i have found no solution to contact payoneer to fix it other than this forum.

Comments

  • tinchommtinchomm Member Posts: 1
    Hey guys, I hope this community can help solve this. I was a freelancer; but I quit freelancing for some personal reason and now I want to get back to it. But as a result, Transactions via Payoneer just totally stopped.
    A couple of days back, I had received an email from Payoneer stating, "We have noticed that there has been little or no usage of your Payoneer Prepaid Mastercard® card ending in XXXX in the past six months. Therefore, to better suit your needs and to avoid unnecessary fees, we are planning to close your card."
    With some further instruction regarding the balance available on the card.
    Now I want to request to revoke the cancellation order; sadly enough, I didn't found any useful way. I tried the live chat option, which showed me the message stating, "Searching for Agent," and the message option results in a bot reply.
    Can anyone here point me in the right direction to request to cancel the card closing order?
  • AzharAli2k16AzharAli2k16 Member Posts: 1
    Hey guys, I hope this community can help solve this. I am a freelancer; but I quit freelancing for some personal reason and now I want to get back to it.
    A couple of days back, I had received an email from Payoneer stating, "We have noticed that there has been little or no usage of your Payoneer Prepaid Mastercard card ending in XXXX in the past six months. Therefore, to better suit your needs and to avoid unnecessary fees, we are planning to close your card."
    With some further instruction regarding the balance available on the card.
    Now I want to request to revoke the cancellation order; sadly enough, I didn't found any useful way. I tried the live chat option, which showed me the message stating, "Searching for Agent," and the message option results in a bot reply.
    Can anyone here help me with the issue?
  • adnansaabiadnansaabi Member Posts: 1
    hello , did any of you had an answer or a way how to revoke the cancellation ?
    thanks
  • HeniNechiHeniNechi Member Posts: 6
    > @adnansaabi said:
    > hello , did any of you had an answer or a way how to revoke the cancellation ?
    > thanks

    same question
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