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Card shipping estimated arrival date has elapsed

wotwot Member Posts: 2
Ticket # 201012-020912
Customer ID: 39000371

On the 19th August 2020 I received an email stating that my prepaid card will arrive between 17 September 2020 and 28 September 2020. It was said that the card will be sent via regular mail. As of 12 October 2020, the card has not yet arrived. So why is the mailing of the card delaying this much?