Live chat & phone call disabled for specific account :#

Recently, I have called with payoneer support after that when I call back again it's say "We are not able to phone support at this time for your account" but when I use different account number it's working prefect that's mean my account blocked from phone call.

Also, tried to contact with payoneer live chat but it's cancel IMMEDIATELY.

CHECK THIS PROOF: https://www.loom.com/share/637ba53a7f084e71a124ef7b687c0511

When I send my request only getting autoreply. It's been 10 days not received first ticket reply from any human. Every time I create ticket it's payoneer provide auto reply and make the ticket as RESOLVED.

Check those tickets:
201007-011899
201005-003943

I WANT TO KNOW WHY PAYONEER DO THAT WITH SPECIFI CUSTOMERS?

Comments

  • emonhossainemonhossain Member Posts: 3
    Sorry by mistake it's posted in Payoneer Pakistan.
  • emonhossainemonhossain Member Posts: 3
    Recently, I have called with payoneer support after that when I call back again it's say "We are not able to phone support at this time for your account" but when I use different account number it's working prefect that's mean my account blocked from phone call.

    Also, tried to contact with payoneer live chat but it's cancel IMMEDIATELY.

    CHECK THIS PROOF: https://www.loom.com/share/637ba53a7f084e71a124ef7b687c0511

    When I send my request only getting autoreply. It's been 10 days not received first ticket reply from any human. Every time I create ticket it's payoneer provide auto reply and make the ticket as RESOLVED.

    Check those tickets:
    201007-011899
    201005-003943

    I WANT TO KNOW WHY PAYONEER DO THAT WITH SPECIFI CUSTOMERS?
  • csamcsam Confirm Email, Member Posts: 1
    Hi. Why can't we directly contact support anymore. Can not be contacted by email, nor by message on Payoneer account, nonetheless chat. This is not making me feel safe having the money here. I should be able to contact you at any minute! This is how other similar services work.
  • morgamorga Administrator Posts: 1,687 ✭✭✭✭✭✭

    Hi @csam We can understand the frustration completely. The option to contact the support team is a bit limited right now as we are all dealing with the global pandemic. However, we do not want you to feel neglected! You can always feel free to message our Facebook or twitter page as well and our support team will be more than happy to help

  • morgamorga Administrator Posts: 1,687 ✭✭✭✭✭✭

    Hi @emonhossain The option to contact our support team during the global pandemic is a bit more limited. We can completely understand your frustration, and we do not want you to feel neglected. Make sure also that you call our main line : 1-646-658-3695
    Also feel free to message our support team on Facebook or twitter as they are here to help as well

  • morgamorga Administrator Posts: 1,687 ✭✭✭✭✭✭

    @emonhossain We attended to your inquiry on a separate thread :smile:

  • tuseeqrazatuseeqraza Member Posts: 1
    As the title says, via email, not via chat, phone, forum, or not even social media.

    I've been sending them messages via this form (https://payoneer.custhelp.com/app/home), but only bot replied.
  • engineerhabib26engineerhabib26 Member Posts: 3
    I am facing same issue , i have submitted document 15 days ago , but still its under review. Try many times ,requests , Chat but canceled, Phone call but did not connect. Please let me much time they to take to verify
  • AleRuloAleRulo Member Posts: 1
    I'm having the same issue, I'm trying to contact them through all the options and none are responsive, not by a human being at least, I need help... this is a terrible service...
  • 3981718639817186 Member Posts: 5
    > @emonhossain said:
    > Recently, I have called with payoneer support after that when I call back again it's say "We are not able to phone support at this time for your account" but when I use different account number it's working prefect that's mean my account blocked from phone call.
    >
    > Also, tried to contact with payoneer live chat but it's cancel IMMEDIATELY.
    >
    > CHECK THIS PROOF:
    >
    > When I send my request only getting autoreply. It's been 10 days not received first ticket reply from any human. Every time I create ticket it's payoneer provide auto reply and make the ticket as RESOLVED.
    >
    > Check those tickets:
    > 201007-011899
    > 201005-003943
    >
    > I WANT TO KNOW WHY PAYONEER DO THAT WITH SPECIFI CUSTOMERS?

    did your issue got resolved brother?
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