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unable to access my funds

I opened my payoneer account a while ago but wasn't able to use it at the moment. Since then my card has expired, and wasn't able to order a new one. Now, I started using airbnb with it and already recieved a new payment and after that still no way to access my funds, no way to withdraw and no way to order a new card. I've tried to contact through the support center, chat, phone and email with no answer. So now I have all my funds stuck in payoneer unable to access them... has any encounter a similar issue? if so how could you get your funds?