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Bank document still under review

youcefmaximus Member Posts: 1
On the 14th of September, I received a message from Payoneer to provide more details about my Payoneer prepaid card. I uploaded a recent bank document showing my name, address and even bank numbers. The document has been under review for 9 days so far, which is unusual. Now, I am a little bit worried as I fear the document may never be fully reviewed. Also, the message says if the information is not provided before the 15th of November, my card will be closed by the end of the year. How can I get them read this message and respond quickly?


  • jamesmeomr
    jamesmeomr Member Posts: 1
    Hi @youcefmaximus I have been through the exact same procedure and would like to know if your document is still under review or did you finally get confirmation that it was accepted?

    AMILTON Member Posts: 1
    Dear Sirs,
    Good day,

    I already submit all required docs for approval and I would like to know how long does it take to be approved.

    Thank you!

    ID: 40384732