Payoneer Card Issue - No help from Support Center

UmerTariiq

Hi I made a request back in March 2020 for a Payoneer card for Fiverr. My request wasn't approved because I needed to uploaded my identity card, which I later did. I can't transfer funds from Fiverr to my bank account now because of pending card request. I want to cancel my card request so I can connect my back account instead and receive payment through it.

There has been a lot of delay and I don't want further delay by having to wait for the card.

I have submitted a request to Payoneer twice but all I get is an automated response with generic answers that don't solve my problem.

ibraheemhsn

I received $138 before 3 days and successfully appears in my transactions.
but till now I can not see balance in USD wallet and can not order a new card, I face this error message when I try to order a card :

You'll be able to order a Payoneer card once you've received payments of at least 100.00 USD (or equivalent) to your account in the previous 6 months.

UmerTariiq

Anyone? I am sure Payoneer does have support staff?

morga

Hi there
From where did you receive your payments?

SheharyarAhmad

What is the procedure of getting a Payoneer Mastercard if I have the transaction of at least $100 as per instructions?

UmerTariiq

ANYONE?

aminooo

Hi morga
ihave the same problem as ibraheemhsn
I received $100 before 12 days from a customer and successfully appears in my Balances, but till now I can not not order a payoneer card !

morga

Hi there! From where did you receive the payments?

hakimchamon

I have 110 dollars in my payoneer account. But i cannot see any card management or order card menu in my payoneer account. I cannot order Payoneer Master Card. Please help me why i cannot order payoneer master card. Thanks.

UmerTariiq

The issue is still persisting, the requests I submit to resolve my issue get an auto reply that never addresses the issue. Is there NO WAY to contact a customer support representative that can help in solving the problem?

UmerTariiq

No response from anyone at Payoneer, its been three weeks now that I am looking for a solution.

UmerTariiq

Almost a month has passed and still no help. Beyond a joke at this point honestly.