I Forgot my password

I have forgot my Payoneer account's password. When go to "Password Retrieval" section on main site, It ask me my e-mail address and then "Account Number". But I don't know my account number or what is it? My account is registered under **********@*****.com" I need your help, thank you! Regards

 

i don't know my last 4 digit of my account number

Comments

  • Nissim
    Nissim Head of Community Administrator Posts: 3,604 ✭✭✭✭✭✭✭

    When you try to reset your password online there are two scenarios:

     

    1) If you have a Payoneer card account, you will need to enter your Payoneer card number in order to confirm your details and reset the password

    2) If you have a Global Bank Transfer Service account, you will need to enter your bank account number (that you receive payments to) in order to confirm your details and reset the password.

  • tahajawed
    tahajawed Member Posts: 3

    hi i don't have payoneer card nor global bank 

  • Nissim
    Nissim Head of Community Administrator Posts: 3,604 ✭✭✭✭✭✭✭

    Your account must be set up as one or the other. If you simply didn't receive your card yet, you need to wait for it to arrive in the mail before you can reset your password. If not, you can contact our customer support department for further assitance: http://www.payoneer.com/contactUs.aspx