Account has frozen

Hi this is Mst. Parul Khatun,
I am from Kushtia, Bangladesh, My account was hacked in 2019, After hacking the account I have complained to the account specialist department they wanted some documents like Government-issued ID cad Holding photo, Customer ID Number, Date of Birth with Line of Business, etc.

I have provided on 04 August 2020, and they have replied to me after 1 month later your ID card has been approved but now investigating to the security department.


I call back again after 1.5 Months later they said again please send us about your line of business and I sent again. I was waiting and waiting..... today I called to the Payoneer again they informing your account has been Block permanently and your funds are Frozen! How funny!

Did I say why? they replying to me "you violented the terms and condition" but I informed this account was hacked!
Please help me with the issue, I did not violented anything that the account was hacked and hackers may be doing this. now I am very very disappointed. My Ref: #200728-030130


Thanks
Mst. Parul Khatun

Comments

  • [Deleted User][Deleted User] Posts: 1,303

    We are sorry to hear that! For security reasons, there are things we cannot disclose here in the forum. It is best to call the team to get more information

  • IskenderIskender Member Posts: 3
    I am in also hacking problem, can't access my account, hacker changed my account contact number and personal details, so i can't sign in my account. when i try to reset my email address, my information don't match, so its can't possible.

    I think, i need to contact with costumer care via direct call, can anybody help me to provide the contact number and schedule of call time from Bangladesh please...
    thanks,
    Iskender Merza
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