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My payment is being processed more than the day specified by Payoneer

seaudbd Member Posts: 1
My Customer ID is 40413062. Please help me in resolving the following issue.

A recent payment request with Transaction ID: 226966638 is being processed for from October 16, 2020, while Payoneer's specified processing time is 2 business days for card payment.

On October 19, 2020, I got an email asking for additional information submission via the verification center and I already submitted the asked information. But yet, the status of the payment request is Pending.