Why was my passport not approved??

PCZaagman
Member Posts: 1 ✭
Hello,
I initially opened a payoneer account in my home country which is in the EU. I have since moved abroad, to a country outside the EU. Payoneer told me to close my original account and open a new one. This process took around a month, during which I unfortunately found payoneer customer service extremely inefficient. I have now finally opened my new account, but the passport I uploaded was not approved. I received no explanation why, not even a notification e-mail that the passport was not approved . I have no idea what I did wrong and payoneer is completely unresponsive. Live chat (which had a waiting time of up to 2 hours) seems no longer available, any email requests I send are marked as 'resolved' while all I got was an automated reply that didn't answer the question, and if I try calling I am kept on hold for up to an hour which costs a LOT of money. Please answer me here and let me know what the problem is.
I initially opened a payoneer account in my home country which is in the EU. I have since moved abroad, to a country outside the EU. Payoneer told me to close my original account and open a new one. This process took around a month, during which I unfortunately found payoneer customer service extremely inefficient. I have now finally opened my new account, but the passport I uploaded was not approved. I received no explanation why, not even a notification e-mail that the passport was not approved . I have no idea what I did wrong and payoneer is completely unresponsive. Live chat (which had a waiting time of up to 2 hours) seems no longer available, any email requests I send are marked as 'resolved' while all I got was an automated reply that didn't answer the question, and if I try calling I am kept on hold for up to an hour which costs a LOT of money. Please answer me here and let me know what the problem is.
0

Categories
- 21.8K All Categories
- 2.6K Getting Started
- 22 Read Before Posting
- 2.5K Meet and Greet
- 16.2K Official Support Community
- 14 News and Announcements
- 2K Popular Questions and Tips
- 14K Ask The Community
- Our Products
- 129 Payoneer Mobile App
- 1K Industry Discussions
- 738 Freelancers
- 117 Affiliates
- 145 eCommerce and Online Selling
- 2.4K Local Communities
- 891 Payoneer in Bangladesh
- 371 Payoneer in India
- 1.1K Payoneer in Pakistan
- 12 Payoneer Mobilizers- Events and Meetups