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Showing Account Cancelled and Pending for Days

FecundAlba Member Posts: 1
I can't confirm incoming transaction. Hi, I made withdrawals from Fiver 4days ago and a message was sent from fiverr to confirm the payment so it can drop on my payoneer account but unfortunately, it has been showing "Your account is cancelled, call customer support or email" I emailed customer support uptil now there is no response from payoneer, meanwhile fiverr have sent a payment notification for about 3times. How do I go about receiving this fund. Fiverr ID: 51418491 Transaction ID: 227456952