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My payoneer account has been block in which my payment was pending

Hi! My name is uzair. I am new to Payoneer and I don't have any id how they work. But so far they have been a headache to me and nothing more than that. My Payoneer account in which my bank account was already approved apparently been blocked by Payoneer. The issue is my payment was under review or Should I say pending in that Payoneer account. I have no idea why they have blocked me but now they are not responding to my emails in help center. Will I get my money back? And if yes then how and when?