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how to change the name on payoneer account

hello hope you are good i have an issue i have mistakenly added wrong name now i would like to change my name on payoneer account i have email to payoneer but it sayaing to create new account by new email but when i created new account and submit it so payoneer says that you have already a payoneer account plz help out this i have follow all the seps as mentioned in the posts but it did'nt work kindly help me
Thank you