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Reissuing my card and ship via DHL

Mokarram Member Posts: 4
Its been 17 days I have asked to ship my new card via DHL(Because its urgent and I always prefer that method) but it looks like the support team dont even bother to response my. I got a response after 9 days where they wanted the proof of my new address(This is funny I am using the same address for last 8 years and I have my existing card with them with the same address). I have even submitted that but another 6-7 days have passed but no response.

Can anybody let me know if this is common these days?

I would like to get attention from payoneer support team. Can you please help me getting my card ASAP? I am using payoneer card for more then 13 years.