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Payoneer fees ? 12 $ fees for nothing

Bahadir70 Member Posts: 1
I got 28$ from the Fiverr account but I see 16.05$ on my card. Wtf is that? where is 12 $? Fix my problem now, and why did you transfer money from my personal to card without any notification ?

And they just close my tickets with bots answers, that is just idiotism